Frequently Asked Questions

A. The Summer 2020 will be almost entirely online. A few exceptions will be made for essential infrastructure programs like healthcare and emergency services training programs that must be face-to-face. Learn more.

A. The Fall 2020 term will be almost entirely online. A few exceptions will be made for essential infrastructure programs like healthcare and emergency services training programs that must be face-to-face. Learn more.

A. We regret that Commencement is postponed for Cañada College, CSM, and Skyline College. All other end-of-year celebrations are also postponed. We are committed to celebrating the success of our graduates at a later date, once it is safe to have mass gatherings.

A. Students may request a partial refund for Spring 2020 parking fees. See details.

A. Access for faculty and staff is prohibited to all campuses and the District Office, except by special permission. Faculty and staff who need to come to campus must make a request to their dean or supervisor. There must be a specific and urgent reason for your request, and it must be for a specific time, date, and location.  Note that due to shelter-in-place orders and campus cleaning protocols, only extraordinary requests can be granted.

A. Submit a request through the ITS Help Center or contact the ITS Help Desk at (650) 574-6543.

A. The Colleges/District Office will supply the employee with appropriate office supplies to complete assignments. The employee should check in with their supervisor on how to request office supplies. See details.

A. The Colleges/District Office will supply the employee with appropriate office supplies to complete assignments. The employee should check in with their supervisor on how to request office supplies. See details.

A. If a student needs access to a computer or other technology like a calculator, tell your professor and ask the professor to make a request to the dean. The District has a limited number of Chromebooks available for student use.

A. Comcast and AT&T have both made their wi-fi access points available free to the public. Visit virtual.smccd.edu for details on getting internet/wifi access.

A. No. Access to campuses (even parking lots) is prohibited per the shelter in place order. Visit virtual.smccd.edu for ideas on getting wifi access.

A. There are three ways for students to get help:

Questions about Zoom can be submitted to Zoom Support

Questions specifically about G Suite can go to our My.SMCCD helpserve

For other web-technology questions, go the Canvas help center

A. Yes, each college has personal counseling services available to students. Visit https://virtual.smccd.edu/ to find a listing of college personal counseling websites. If you are experiencing a psychological emergency, please call the Crisis Hotline at (800) 273-8255 (Spanish: (888) 628-9454), dial 911, or go to the psych emergency room.

A. Yes, tutoring resources are available online. Please visit virtual.smccd.edu or the Learning Center websites at each of the colleges for more details.

A. You are able to walk the perimeter roads of SMCCCD campuses as long as you wear a face covering (per County Health recommendations) and practice six feet social distancing. Access is prohibited to campus interiors (including walkways, quads, buildings).

A. Yes, the San Mateo Farmer’s Market is operating at CSM on Saturdays, 9am – 1pm, at the lower Hillsdale Lot (Lot1). Farmer’s markets, like grocery stores, are “essential services” that are still allowed to operate under the County shelter-in-place order.